Combined Shape icon-card-filled icon-briefcase icon-attach icon-badge-13 icon-badge-13 icon-phone icon-paragraph icon-crosshair icon-location-pin Combined Shape
London

Support & FAQs

Please find a number of common questions and answers to help you plan your journey

Have a question that isn't answered below?
Contact our customer services team on: 020 8166 8334

Please email your details to Client Relations and we can help get you set up.

You need to fill up the form, once we receive it we will have this set up with you within 2 business days.

All of our cancellation charges are listed here: Charges

It means that the car was cancelled within 30 minutes of the pick-up time and there is a minimum charge attached. The minimum charge can vary from account to account but is the minimum cost for a single journey on your account. Please see our extra Charges page for more information.

Like other car firms, we charge if you keep the car waiting over a certain period of time. This recompenses both the driver and us for the delay. For more information on Waiting Time charges, please see our extra Charges page.

Saving you Time & Money

Like other passenger car services, we do have to charge if you keep the car waiting over a certain period of time. This recompenses both the driver and us for the delay. However, unlike other car firms, we know that time is precious to you and we pay if we keep you waiting, thanks to our unique Time is Money policy (account holders only). Plainly speaking, we will reduce your fare* for each minute our car runs late. For more information on Waiting Time charges, please see our CHARGES page.

You can request your Time is Money credit by email by going to the CONTACT US form on this page and simply sending us the following details:

  • your 6-digit booking reference
  • your name, pick up time & arrival time
  • *Please note that Time is Money is available to account customers on pre-booked journeys only.

Call us on 020 85680022 or contact Lost Property. Please include as much detail as possible about the item you have lost, along with information about your journey (job number, date, pick-up time, contact number of main passenger). If the item is not already with us, we will contact the driver to see if he/she has and we will arrange for it to be delivered to you. There may sometimes be a charge for returning lost property (the distance from where the driver is to where you are). Whilst we know this is not ideal (we try to avoid it wherever possible), we hope you appreciate the costs we bear when a driver is unable to undertake other work whilst returning your item.

Please email your details to Client Relations and we can help get you set up.

Monday – Friday

5 am – 9 am

4 pm – 6 pm

10 pm – 1 am

All of our cancellation charges are listed here: Charges

Our journey planner is powered by Google Maps and should be treated as an estimate subject to traffic.

Yes! We are fully integrated with our sister company, Cabfind, and can cater for all of your nationwide bookings.

Our prices are fixed for account bookings. You won’t get hit by peak and off-peak pricing

We take the following vehicles:

  • Toyota Prius
  • Volkswagen CC, Passat & Sharan
  • Mercedes E, S & V Class
  • Tesla – all models

Payments will be made weekly. For cash jobs you will get paid right there and then by the customer.

Yes. If you want to bring your own vehicle you can drive for our owner driver service.

The million dollar question! (not a million dollars). Earnings depend on many factors but the average driver takes home on average of £575-£600 a week.

Hours here are flexible. You have the option to work the days and hours you would like to work.

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