Work With Us - Careers at Green Tomato Cars
At Green Tomato Cars we care about everything we do, so if you want to be part of a workplace that will both challenge and care for you, then take a look at our current vacancies.
Starting your career with us
We are always looking for exciting motivated people to join us here at Green Tomato Cars. We are based in West London, though our operations cover the whole of the South East (and we work with national and international partners too). We enjoy a healthy balance of working hard, interoffice socializing and doing our bit within the community.
Become part of our Green culture
Here at Green Tomato Cars we pride ourselves on not only being London’s number one environmentally friendly private hire company, but having a core set of employee influenced company values which we live and breathe:
- We are ethical
- We take responsibility
- We improve every day
- We deliver great customer service
Our people are at the heart of everything we do
For us to achieve as a business, we recognise that our people are at the heart of everything we do. We aim to go the extra mile for our employees, not just our customers. We are always looking for fresh tomatoes to join our budding team and we aim to handpick new recruits who share our vision, live and breathe our values, to create a more sustainable environment. Balancing our highly motivated team members’ drive to succeed with company values and ethos is very important to us, which means we have a very robust employee benefits package. The wide range on offer means that there is something for everyone, from green travel initiatives, to employee assistance programs, referral schemes and above award annual leave entitlements. We are constantly seeking employee feedback on our company benefits and continue to roll our new incentives and recognition schemes, taking care of employee wellness, community initiatives and family friendly benefits. We aim to make every journey matter, including your career journey! If you would like to become a green tomato and become part of our journey, then why don’t you buckle up, take a seat and look at our vacancies list below.
We want to hear from you
Each vacancy expands with further details about the role and how to apply via the website. Alternatively submit your CV and covering letter directly to us via email at recruitment@greentomatocars.com.
We currently have: 3 jobs available
Are you a Customer Service Champion?
What we are looking for – Why you?
You should be a dynamic, enthusiastic individual who is passionate about customer service and has a great manner with people alongside commercial common-sense – whether the going is smooth or rough.
You will be the first point of contact for our customers, and the right candidate will have the skills needed to ensure the customer experience is as good as possible.
Key Responsibilities
- Processing phone bookings and email bookings in line with company processes and procedures
- Acting as the first point of escalation for phone-based and online (‘direct’) customer service issues, either solving at source or escalating the case where needs be
- Handling ‘indirect’ customer queries and complaints, providing appropriate solutions within SLAs
- Contributing to customer service policies and processes based on customer feedback
- Processing customer accounts and profiles, and associated tasks
- Representing greentomatocars in a professional manner at all times
Qualifications/Key Skills
Need to Have
- A passion for delivering outstanding customer service
- Strong team-working skills with the ability to take ownership of your own output
- Confidence in dealing with all stakeholders within the business’ operational sphere
- Excellent communication skills
- ‘Confident’ computer literacy (online platforms, Outlook, Word, Excel, Forms)
- Excellent attention to detail
- Experience of working in a troubleshooting environment, solving problems – sometimes in a pressurised environment
Nice to Have
- Knowledge of Echo or similar private hire / taxi booking software
- A working knowledge of Zendesk
- Experience in either the private hire / taxi, hospitality or broader travel industry
This role is office-based and you should have your own transport or be happy to take public transport. It is a rewarding but demanding role, and you must be able to work well under pressure. Working hours will be 11:30-19:30 or 12:00-20:00 (8 hrs); or 11:00-20:00 or 11:30-20:30 (9 hrs).
Salary guide
£26,000-£29,250 per annum + Bonus
Think you're the right person for the job?
Fill out your contact details below along with your CV and covering letter
Are you a Recruitment Revolutionary!?
What we are looking for – Why you?
You should be a dynamic, enthusiastic individual who is passionate about all things recruitment and (obviously!) has a great manner with people – whether the going is smooth or tough.
With massive demand from corporate clients increasingly committed to working with sustainable and ethical suppliers, we are looking to double the size of our driver network in the coming twelve months.
Main Job Tasks
- Recruitment / Reactivation of drivers (primarily PAYE)
- Contracting
- On-boarding
- New starter administration
Primary Goals
- The Executive DRM’s primary goal is to ensure Green Tomato Cars has the required numbers of high-quality rental and PAYE Executive drivers available to satisfy customer demands.
- To this end, the Executive DRM will be responsible for generating and converting prospects/leads into drivers joining our fleet – and will have direct budgetary involvement in driver recruitment. The DRM will also on-board drivers to ensure they are able to deliver first class customer service from the moment the driver starts work.
- The reactivation of any lost/dormant drivers will be a key feature in meeting monthly and annual targets – and is therefore rewarded on the same basis as new recruits.
Key Responsibilities
- Making arrangements for the advertisement of driver vacancies
- Organising and scheduling interviews/selection events
- On-boarding of drivers as well as testing their customer service and driving competence
- Responsible for the registration and (re)activation of drivers
- Reactivation of dormant/lost drivers
- Liaising with fleet colleagues to ensure cars are available for drivers
- Continuously improve the effectiveness of processes from a driver recruitment and commercial perspective
- Understand marketplace developments and their impact upon GTC’s offer to drivers
Education and Experience
- Knowledge and experience of recruitment, contracting and on-boarding processes
- Knowledge and experience of engaging people
- Knowledge and experience of continuous improvement techniques
- Knowledge of business and management principles and practices
- Knowledge of human resource principles and practices
- Knowledge of project management principles and practices
- IT skills
Key Competencies
- Confident at engaging people and selling
- Presents information with clarity and confidence
- Achievement-focused
- Possesses strong administration skills, well-organised, on top of current data and trends
- Confident at dealing with conflict
- Comfortable tolerating stressful situations
Salary Guide
£60,000 – £75,000 OTE (£55,000 basic + commission on all drivers recruited / reactivated)
Applications should be specific to the role and company and include cover letter/email.
We aim to reply to all genuine (specific + cover letter/email) applications within 2 working days.
Generic applications will not be reviewed or responded to.
Think you're the right person for the job?
Fill out your contact details below along with your CV and covering letter
Want to take Control of your Career?
What we are looking for – Why you?
You should be a dynamic, enthusiastic individual who is passionate about logistics and has a great manner with people – whether the going is smooth or tough.
You will work as part of our operations team, ensuring that bookings are allocated in good time – same day and future days where appropriate – and the efficiency and productivity of our driver network are optimised.
Key Responsibilities
- Preparation and implementation of booking allocation
- Taking and processing bookings from all channels, from initial enquiry through completion
- Communicating with customers and drivers, including reviewing and responding to their enquiries
- Troubleshooting ad hoc booking issues, proactively where possible
- Monitoring and reporting performance, issues and trends
- Liasing with colleagues and drivers to optimise operations and the general running of the business
- Represent greentomatocars in a professional manner at all times
Qualifications/Key Skills
- Experience with a high-volume, London-based private hire or taxi operator (or comparable industry experience)
- Coordinating and / or controlling busy day-shift or night-shift operations
- Strong interpersonal / relationship-building skills
- Confidence in dealing with all stakeholders within the business’ operational sphere
- Excellent communication skills
- Computer literate – experience of Echo operating system a bonus but not essential
- Strong attention to detail, as will be taking and processing bookings as well as coordinating / controllingThis role is office based and you should have your own transport or be happy to take public transport. It is a rewarding but demanding role, and you must be able to work well under pressure. Working hours will be 4-on 4-off or equivalent, or a weekly shift for an outstanding candidate.
Salary guide
£35,000 per annum + Bonus
Think you're the right person for the job?
Fill out your contact details below along with your CV and covering letter