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Work With Us - Careers at Green Tomato Cars

At Green Tomato Cars we care about everything we do, so if you want to be part of a workplace that will both challenge and care for you, then take a look at our current vacancies.

Starting your career with us

We are always looking for exciting motivated people to join us here at Green Tomato Cars. We span 3 sites throughout London and we enjoy a healthy balance of working hard, interoffice socializing and doing our bit within the community.

Four beautiful young cheerful women looking happy and playful while sitting in car

Become part of our Green culture

Here at Green Tomato Cars we pride ourselves on not only being London’s number one environmentally friendly taxi company, but having a core set of employee influenced company values which we live and breathe:

  • We are ethical
  • We care about everything we do
  • We improve every day
  • We deliver great customer service

 

Our people are at the heart of everything we do

For us to achieve as a business, we recognise that our people are at the heart of everything we do. We aim to go the extra mile for our employees, not just our customers. We are always looking for fresh tomatoes to join our budding team and we aim to handpick new recruits who share our vision, live and breathe our values, to create a more sustainable environment. Balancing our highly motivated team members’ drive to succeed with company values and ethos is very important to us, which means we have a very robust employee benefits package. The wide range on offer means that there is something for everyone, from green travel initiatives, to employee assistance programs, referral schemes and above award annual leave entitlements. We are constantly seeking employee feedback on our company benefits and continue to roll our new incentives and recognition schemes, taking care of employee wellness, community initiatives and family friendly benefits. We aim to make every journey matter, including your career journey! If you would like to become a green tomato and become part of our journey, then why don’t you buckle up, take a seat and look at our vacancies list below.

We want to hear from you

Each vacancy expands with further details about the role and how to apply via the website. Alternatively submit your CV and covering letter directly to us via email at [email protected]

We currently have: 5 jobs available

What we are looking for – Why you?

We are looking for a Service Delivery Agent to join our dynamic Service Delivery team who manage the relationship and performance of our new drivers. Within this role you will be responsible for a group of drivers acting as a liaison on all driver matters, fostering positive relationships between the business and the driver to ensure the highest level of service and customer service standards, and ensure a smooth transition into a new company for the driver.  In this role you will be the first point of contact for any driver related queries and issues, providing training and support to drivers to ensure they deliver excellent customer service and achieve high levels of quality performance.

Responsibilities

  • Successful integration of new drivers into company
  • Providing support to new drivers, to help them ‘work smarter’ and understand the how our deal and ways of working best suits them.
  • Delivering all elements of our performance scorecard: Customer and Driver Satisfaction, as well as financial performance
  • Tracking and forecasting driver performance based on scorecard, which involves data analysis
  • Providing driver training and education
  • Building and maintaining strong, lasting relationships with drivers
  • Conducting regular reviews with drivers, including performance analysis
  • Main point of contact for all driver matters including queries, complaints and issue mitigation.
  • Delivering timely and successful solutions for both customer and drivers, in line with business objectives and values
  • Communicating monthly performance and improvement initiatives
  • Identifying and eliminating recurrent themes and issues impacting performance/driver satisfaction
  • Dealing with escalated issues quickly and efficiently to ensure a seamless outcome

Qualifications/Key Skills

  • Previous experience within a busy, dynamic environment with multiple priorities
  • Degree in Business Admin or equivalent, industry relevant experience beneficial
  • Strong interpersonal and relationship building skills
  • Ability to engage and communicate effectively at all levels
  • Excellent verbal and written communication skills
  • Responsive working under pressure and acts attentively to issues, with urgency
  • High level of attention to detail
  • Works well to SLA targets and timeframes

Think you're the right person for the job?

Fill out your contact details below along with your CV and covering letter

What we are looking for – Why you?

The primary purpose of a SDCA is to ensure Green Tomato Cars have the required numbers of high quality rental and owner drivers available to satisfy customer demands. The SDCA will be responsible for generating and converting prospects/leads into drivers joining our fleet. Additionally to ensure high utilisation of Green Tomato Cars fleet SDCA’s will be required to generate and convert prospects for the taxi hire market. The SDCA will also need to on board drivers, to ensure they are able to deliver first class customer service from the moment they set the driver to work. Finally the reactivation of any lost/dormant drivers will be a key feature in meeting monthly and annual targets.

Responsibilities

  • Making arrangements for the advertisement of driver vacancies/hire car availability
  • On boarding of new drivers as well as testing their understanding and competence
  • Set up and administer hire contracts
  • Creating profiles and vehicles in internal systems
  • Organising and scheduling interviews/selection events
  • Responsible for all administrative work in relation to the start-up of a driver
  • Reactivation of drivers if/when becoming dormant/lost
  • Liaising with the Fleet Office to ensure cars are available for renter drivers and hirers
  • Continuously improve the effectiveness of processes from a driver, customer and financial perspective
  • Understand market place developments and their impact upon GTC’s offer to the customer and drivers

Education and Experience

  • Knowledge and experience of recruitment, contracting and on boarding processes
  • Knowledge and experience of engaging people
  • College degree in business administration, commerce, management or similar industry relevant experience
  • Knowledge and experience of continuous improvement techniques
  • Knowledge of business and management principles and practices
  • Knowledge of financial and accounting principles and practices
  • Knowledge of human resource principles and practices
  • Knowledge of project management principles and practices
  • Information technology skills

Key Competencies

  • Ability to engage people
  • Present information with clarity and confidence
  • Possess strong positive energy
  • Achievement orientation
  • Possess a hunger for learning
  • Possess drive for continuous improvement
  • Possess strong administration skills and well organised
  • Ability to deal with conflict
  • Stress tolerance
  • Commercially aware

Think you're the right person for the job?

Fill out your contact details below along with your CV and covering letter

What we're doing

Greentomatocars has become one of the largest B2B transportation providers in the London market over the past ten years. In the past year we have launched three new services to help satisfy the evolving needs of the industry and our customers. As a result, we are looking for someone who has the ability to manage our day to day operations and has the technical skills to learn and master our proprietary software.

Why you?

Do you excel in developing and implementing policies that drive efficiency? Do you quickly master new technologies and software?  Do you enjoy managing and motivating your team to implement operational improvements? Then we would like to hear from you to become our Performance Manager.

We are looking for someone who wants to be at the crux of our operational transformation and is not daunted by aggressive growth goals. As the Performance Manager you will be expected to respond to new challenges as our company grows and evolves. You will need to be constantly on the lookout for ways in which we can improve our business.

Responsibilities

  • Design, implement and monitor new policies and practices to drive KPI performance. We are constantly looking for external ideas on how we can evolve and improve; we want you to drive this.
  • Lead the day to day operations management of our Logistics and Contact Centre Night Team – The transportation industry operates 24/7 365 days a year, it’s not for the faint of heart and requires great time management, organization, and a high social IQ.
  • Actively contribute to the operations management team decision making forum to ensure robust cross team/discipline communication.
  • HR – Work with Day Team to ensure that the Night Team is always adequately resourced to meet demand and take an active role in the recruitment and interview process of new team members.
  • Communications – As a 24/7 business you will need to be able to effective communicate plans and procedures verbally to your own team, in effective documentation, and in transition meetings.
  • One on one Performance reviews – Our success is tied to our performance and you will be asked to provide one on one reviews including the analysis of trends, using data to make informed decisions and communicating outputs to members of the Night Team. Input into the ongoing development of the performance management system.
  • Quality Assurance – Monitoring all of our quality metrics and making the necessary operational changes to make sure they are constantly improving.
  • System SME – You are able to absorb information quickly and can learn our software quickly and disseminate across the company when called upon
  • Evolve the product – You will work with our development team to feed into strategy for product development and help shape our development roadmap.

Qualifications

  • Experience as a manager or working closely alongside management
  • Preference for a degree in Business Management or Economics
  • Strong analytical skills demonstrated in Excel , ideal candidates will be familiar with SQL
  • A proven track record of metric quantifiable success, ideal candidates will be able to demonstrate mastery of a plethora of software as well.
  • Not afraid to be on the ground and constantly on the go

Salary: £35k – £40k depending on experience

Think you're the right person for the job?

Fill out your contact details below along with your CV and covering letter

Green Tomato Cars is not just another Private Hire company.  We are a friendly, innovative team passionate about being green and providing our customers with a fantastic customer experience.

We are one of the few London based Private Hire companies employing PAYE drivers as opposed to working simply with self-employed contractors – proof of our commitment to value our drivers as part of the Green Tomato ‘family’!

This year, we have expanded our fleet to include the Award Winning Toyota Mirai – the latest environmental friendly vehicle powered by Hydrogen and the only emissions is water. With around 25 of these vehicles currently on the road, we are looking to double our Mirai fleet by the end of this year.  To do this, we are recruiting PAYE drivers.

If you have a clean UK driving license, a PCO license and are interested to work with London’s number one environmental friendly Private Hire Company with a sturdy income as a PAYE company driver, please email a copy of your most recent CV to [email protected] to apply.

Who are we and what are we doing?

At Green Tomato Cars, our journey began in 2006 as London’s first private hire operator where we built our service around the Toyota Prius. Today, over 70% of all licensed minicabs in London are Toyota Prius.

We continue leading the way by providing Londoners with the most environmental friendly car service and we are on track to have the largest zero emissions fleet of vehicles by 2018.  Our clients book with us safe in the knowledge that we are working to be as green as possible without sacrificing fantastic customer service. Currently around 80% of our work is Account based (B2B) and we offer our customers cash and credit card account services where bookings are taken from our Green Tomato Cars online App.

Due to the high demand for our services, we are looking for dedicated individuals, who share our passion for excellence, to join us on our journey – to help drive Green Tomato Cars into the future.

What You Get

  • Annual PAYE of £24,000
  • Performance Bonus (up to additional £2,000 per annum)
  • 26 days paid Holidays plus Bank Holidays
  • Generous company benefits package; including Pension scheme, childcare vouchers, eye care, gym membership and Employee Assistance Programme
  • Brand new zero-emissions vehicle,
  • Company Insurance and Maintenance,
  • Fuel – paid Business Mileage
  • Good career prospects/progression & Training

What You Give

  • Excellent Customer Service
  • Loyalty and Cooperation
  • Commitment to be a Brand Ambassador
  • Working 10hrs 30mins shifts daily (1hr 15mins breaks within shift)
  • Shifts Start times:
    • Early morning (approx. 4am – 5am)
    • Mid-afternoon (approx. 3pm – 4pm)
  • Working 5 days out of 7 (2 weekend days every 3 weeks)

Requirements of role

  • Full, Valid UK Driving Licence (max 3 points)
  • PCO Licence (Must be able to provide valid PCO licence or proof of Application of PCO licence)
  • Excellent London driving experience
  • Excellent communications skills, fluent in English

Company Mission and Values

Ethical transport to meet the needs of customers that does not cost the earth

  • We deliver great customer service
  • We are ethical
  • We care about everything we do
  • We improve everyday

 

Think you're the right person for the job?

Fill out your contact details below along with your CV and covering letter

What we are looking for – Why you?

Are you someone who thrives being responsible for customer service needs, by answering both incoming calls and emails from customers? We are looking for someone with the ability to deliver high quality service, on demand, for a vast array of reasons and tasks including but not limited to: transport bookings, address inquiries and questions, complaints handling, troubleshooting issues and various other information or queries. If you are able to accurately translate information via various avenues into our bespoke booking platform, we would love to hear from you to join our contact centre team.

Responsibilities

  • Answer calls and respond to emails
  • Handle customer inquiries, both via telephonically and email
  • Assist when requested to manage and resolve customer complaints
  • Provide customers with booking references and service information
  • Identify and escalate priority issues
  • Route calls to appropriate resource area
  • Be proactive when dealing with customer queries
  • Simultaneously entering data into the bespoke booking platform whilst talking to customers
  • Support newly recruited staff
  • Provide an excellent customer experience

Qualifications/Key Skills

  • Completed minimum of 4 days of training (internally arranged)
  • Customer Service experience, preferably in a call centre
  • Computer literate
  • Ability to work under pressure and remain calm
  • Highly accurate data entry skills

Think you're the right person for the job?

Fill out your contact details below along with your CV and covering letter

Behind the scenes

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