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Work With Us - Careers at Green Tomato Cars

At Green Tomato Cars we care about everything we do, so if you want to be part of a workplace that will both challenge and care for you, then take a look at our current vacancies.

Starting your career with us

We are always looking for exciting motivated people to join us here at Green Tomato Cars. We span 3 sites throughout London and we enjoy a healthy balance of working hard, interoffice socializing and doing our bit within the community.

Four beautiful young cheerful women looking happy and playful while sitting in car

Become part of our Green culture

Here at Green Tomato Cars we pride ourselves on not only being London’s number one environmentally friendly taxi company, but having a core set of employee influenced company values which we live and breathe:

  • We are ethical
  • We care about everything we do
  • We improve every day
  • We deliver great customer service

 

Our people are at the heart of everything we do

For us to achieve as a business, we recognise that our people are at the heart of everything we do. We aim to go the extra mile for our employees, not just our customers. We are always looking for fresh tomatoes to join our budding team and we aim to handpick new recruits who share our vision, live and breathe our values, to create a more sustainable environment. Balancing our highly motivated team members’ drive to succeed with company values and ethos is very important to us, which means we have a very robust employee benefits package. The wide range on offer means that there is something for everyone, from green travel initiatives, to employee assistance programs, referral schemes and above award annual leave entitlements. We are constantly seeking employee feedback on our company benefits and continue to roll our new incentives and recognition schemes, taking care of employee wellness, community initiatives and family friendly benefits. We aim to make every journey matter, including your career journey! If you would like to become a green tomato and become part of our journey, then why don’t you buckle up, take a seat and look at our vacancies list below.

We want to hear from you

Each vacancy expands with further details about the role and how to apply via the website. Alternatively submit your CV and covering letter directly to us via email at [email protected]

We currently have: 8 jobs available

What we are looking for – Why you?

Do you enjoy the variety of being in a true generalist role and taking part in exciting new business projects? Do you thrive on being held accountable for implementing HR change activities, applying structured governance and methodology? If so this could be the role for you and we’d love to hear from you.

 

This position has two direct reports, comprising of an experienced HR Advisor and an Office Manager who is yet to be recruited who will assist in supporting you to implement changes within the business. The role is a maternity cover position on a fixed term contract for up to 12 months. While the role will predominately be based at our site in Brentford some time will be split between secondary sites located close to Twickenham and central London. Green Tomato Cars is a 24 hour business; therefore some flexibility to work until a little later some evenings would be needed, to cross over with the night teams to offer support and advice. Working hours can be adjusted flexibly to reflect this.

Key Responsibilities

Working closely and collaboratively with the senior team and reporting directly to the Managing Director, you will be responsible for the strategic and operational remit of the HR function. You will be responsible for the smooth and seamless running of the HR Department, ensuring core operational HR as a first class support service to the business.

This is a challenging, exciting role in which you will be able to utilise your broad HR skill set whilst developing new skills in this dynamic and fast paced environment. There is still a need for this person to be involved in the administrative processes to some extent and ensure that they develop the skill sets of the HR Advisor and Office Manager.

In addition to the day to day HR activities and queries, your key responsibilities will include:

 

  • Own and manage people metrics, including presenting regular updates to key stakeholders and executive team.
  • Create and deliver employee engagement roadmap to define engagement strategy with the executive team for the 2018-2019 year, ensuring a pulse survey in Q1 2019 to test engagement in the business and working with departments to tailor engagement plans
  • Post launch management of E-days HR software, evolving sickness absence policy and procedure to engage and train line managers to manage absence effectively, answering any queries and problem solving any teething issues.
  • Work closely with the executive team to empower them to manage their teams more effectively by coaching on and offering hands on Employee Relations support, coaching on policy and providing procedural clarification.
  • Manage and mitigate any ER and legal issues, often involving meetings with trade union representatives, solicitors and working closely with line managers.
  • Handling any change within the business in an effective way, liaising with the executive team to guide and coach all managers and employees. Ensure effective communication is in place to tackle any change.
  • Lead the recruitment and selection process across the business, working closely with line managers for ensuring best fit individuals for the role working to recruitment SLA, improving practice and process as necessary.
  • Supervise and sign off monthly payroll and managing administration of the pension scheme. Respond to payroll and benefit related queries.
  • Continuously monitor and review HR policies and processes and implement changes where necessary. Develop and implement additional policies as required. Be responsible for ensuring all policies are kept up to date and are legally compliant.
  • Allocate resources effectively and develop a succession plan for key posts within the business in conjunction with the executive team.
  • Identify training needs in conjunction with the management and Executive teams to source suitable training programmes (internal and external), including content and design of any internal programmes.
  • Overarching responsibility for delivery of ISO 14001 managing and coordinating ISO team accordingly and maintaining senior stakeholder engagement.

Key Skills & Experience

  • Minimum of 2 years working experience at HR Manager/HR Business Partner level.
  • A solid generalist HR background including Change Management, ER, Employee Engagement Recruitment and Performance Management. Experience of process ownership within a pillar of HR expertise within any of these fields would be beneficial.
  • CIPD Qualified/Qualified by experience with proven track record of managing key stakeholder relationships at a senior level.
  • Experience of handling change and restructure of a business with some TUPE knowledge and experience, redundancies would be desirable for this role.
  • Good knowledge of employment law and HR best practice.
  • Experience of handling Employment Tribunal claims and Unions.
  • Experience to board level dynamics, meetings and strategic participation.
  • A confident communicator across all levels of an organisation.

Person Specification

  • Flexible and agile attitude and approach
  • Adaptable in an ever changing business environment
  • Ability to work calmly under pressure
  • Ability to prioritise a varied workload
  • Ability to problem solve
  • Empathetic and collaborative but also a good decision maker
  • Passionate about the business brand and values
  • Highly self-motivated, working in autonomous environment
  • Passionate about making a difference, desire to have a real impact and make positive change

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What we are looking for?

Demonstrable business to business sales experience and be comfortable with dealing at all levels of the business community. They will need to be highly motivated and able to self-generate a pipeline of business via cold calling and other methods of prospecting. They will also be able to handle warm leads effectively, have a high level of determination and the ability to maximise on opportunities effectively for the business.

Responsibilities will be the following

  • Prospect and grow sales pipeline, handle leads and make cold calls to gather leads and close sales
  • Seek out new clients and new sales opportunities
  • Initiating action plans to approach and secure new business
  • Negotiation and closure of new business opportunities
  • Effectively present in face-to-face client meetings
  • Answer client queries and providing relevant information to ensure the company’s maximum sales potential is realised
  • Preparation of sales presentations and proposals
  • Enter all information into CRM database

Key skills

  • Full 360 sales experience essential, from opening pitch, negotiation, close and account management
  • Knowledge of CRM’s, ideally Salesforce
  • Be commercially aware, able to understand the proposition and how to deliver it to market
  • Demonstrable sales track record, ideally from within the Marketing/Advertising sector
  • IT literacy skills must include proficiency in Office programs: Excel, Word, Outlook, PowerPoint etc
  • Previous experience selling into facilities, background in travel or dealing with procurement specialist advantageous
  • Dealings with the blue chip community, a distinct advantage
  • Ability to handle and prioritise workload effectively
  • Excellent communication skills – spoken and written
  • Ability to understand and work with business KPI’s
  • Strong team player who is comfortable working with others

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What we are looking for – Why you?

We’re looking for a dynamic enthusiastic account manager who is passionate about providing what is best for the client and making the operation work for them. As an account manager you will be the main point of contact for a range of clients within the company where your responsibility will be top ensure existing clients are happy with the service they receive and also identify growth opportunities. You will have good attention to detail and problem solving skills.

 

This role is 50% office and 50% with clients in meetings and briefings, as well as staying in close contact with the operation. It can be demanding, so real motivation is required to thrive. Working hours will be standard office times; however deadlines may stretch this further.

Key Responsibilities

  • Maintain and develop mutually beneficial relationships with some of our most important clients.
  • To use Salesforce to manage and record all client contact activity.
  • Proactively grow our business with existing customers with the objective of increasing account expenditure and /or margin. Pitch fresh/innovative ideas to support this growth strategy.
  • Produce and deliver account management plans for strategic accounts.
  • Hold regular formal meetings covering commercial appraisals, opportunities, performance/SLA and contract reviews with customers
  • Work with the customer and other GTC departments to resolve any problems that may arise in a timely and effective way.
  • Produce external and internal Management Information reports.
  • Where appropriate, assist in the preparation and submission of RFP’s and any subsequent face to face meetings and presentations
  • Implement new accounts (working closely with a number of internal departments including sales, marketing and operations)
  • Represent Green Tomato Cars in a professional manner at all times

Qualifications/Key Skills

 

  • Demonstrable experience in professional client relationship management
  • Strong interpersonal/relationship building skills.
  • Persuasive and confident in dealing with all levels within the client’s organisation.
  • Commercially astute
  • Strong negotiation and presentation skills
  • Good time management skills
  • Excellent written and oral communication skills
  • Computer literate – good level of power point, word and excel
  • A keen attention to detail and the ability to identify and act upon trends

 

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What we are looking for – Why you?

We are looking for a Service Delivery Agent to join our dynamic Service Delivery team who manage the relationship and performance of our new drivers. Within this role you will be responsible for a group of drivers acting as a liaison on all driver matters, fostering positive relationships between the business and the driver to ensure the highest level of service and customer service standards, and ensure a smooth transition into a new company for the driver.  In this role you will be the first point of contact for any driver related queries and issues, providing training and support to drivers to ensure they deliver excellent customer service and achieve high levels of quality performance.

Responsibilities

  • Successful integration of new drivers into company
  • Providing support to new drivers, to help them ‘work smarter’ and understand the how our deal and ways of working best suits them.
  • Delivering all elements of our performance scorecard: Customer and Driver Satisfaction, as well as financial performance
  • Tracking and forecasting driver performance based on scorecard, which involves data analysis
  • Providing driver training and education
  • Building and maintaining strong, lasting relationships with drivers
  • Conducting regular reviews with drivers, including performance analysis
  • Main point of contact for all driver matters including queries, complaints and issue mitigation.
  • Delivering timely and successful solutions for both customer and drivers, in line with business objectives and values
  • Communicating monthly performance and improvement initiatives
  • Identifying and eliminating recurrent themes and issues impacting performance/driver satisfaction
  • Dealing with escalated issues quickly and efficiently to ensure a seamless outcome

Qualifications/Key Skills

  • Previous experience within a busy, dynamic environment with multiple priorities
  • Degree in Business Admin or equivalent, industry relevant experience beneficial
  • Strong interpersonal and relationship building skills
  • Ability to engage and communicate effectively at all levels
  • Excellent verbal and written communication skills
  • Responsive working under pressure and acts attentively to issues, with urgency
  • High level of attention to detail
  • Works well to SLA targets and timeframes

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What we are looking for – Why you?

The primary purpose of a SDCA is to ensure Green Tomato Cars have the required numbers of high quality rental and owner drivers available to satisfy customer demands. The SDCA will be responsible for generating and converting prospects/leads into drivers joining our fleet. Additionally to ensure high utilisation of Green Tomato Cars fleet SDCA’s will be required to generate and convert prospects for the taxi hire market. The SDCA will also need to on board drivers, to ensure they are able to deliver first class customer service from the moment they set the driver to work. Finally the reactivation of any lost/dormant drivers will be a key feature in meeting monthly and annual targets.

Responsibilities

  • Making arrangements for the advertisement of driver vacancies/hire car availability
  • On boarding of new drivers as well as testing their understanding and competence
  • Set up and administer hire contracts
  • Creating profiles and vehicles in internal systems
  • Organising and scheduling interviews/selection events
  • Responsible for all administrative work in relation to the start-up of a driver
  • Reactivation of drivers if/when becoming dormant/lost
  • Liaising with the Fleet Office to ensure cars are available for renter drivers and hirers
  • Continuously improve the effectiveness of processes from a driver, customer and financial perspective
  • Understand market place developments and their impact upon GTC’s offer to the customer and drivers

Education and Experience

  • Knowledge and experience of recruitment, contracting and on boarding processes
  • Knowledge and experience of engaging people
  • College degree in business administration, commerce, management or similar industry relevant experience
  • Knowledge and experience of continuous improvement techniques
  • Knowledge of business and management principles and practices
  • Knowledge of financial and accounting principles and practices
  • Knowledge of human resource principles and practices
  • Knowledge of project management principles and practices
  • Information technology skills

Key Competencies

  • Ability to engage people
  • Present information with clarity and confidence
  • Possess strong positive energy
  • Achievement orientation
  • Possess a hunger for learning
  • Possess drive for continuous improvement
  • Possess strong administration skills and well organised
  • Ability to deal with conflict
  • Stress tolerance
  • Commercially aware

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What we're doing

Greentomatocars has become one of the largest B2B transportation providers in the London market over the past ten years. In the past year we have launched three new services to help satisfy the evolving needs of the industry and our customers. As a result, we are looking for someone who has the ability to manage our day to day operations and has the technical skills to learn and master our proprietary software.

Why you?

Do you excel in developing and implementing policies that drive efficiency? Do you quickly master new technologies and software?  Do you enjoy managing and motivating your team to implement operational improvements? Then we would like to hear from you to become our Performance Manager.

We are looking for someone who wants to be at the crux of our operational transformation and is not daunted by aggressive growth goals. As the Performance Manager you will be expected to respond to new challenges as our company grows and evolves. You will need to be constantly on the lookout for ways in which we can improve our business.

Responsibilities

  • Design, implement and monitor new policies and practices to drive KPI performance. We are constantly looking for external ideas on how we can evolve and improve; we want you to drive this.
  • Lead the day to day operations management of our Logistics and Contact Centre Night Team – The transportation industry operates 24/7 365 days a year, it’s not for the faint of heart and requires great time management, organization, and a high social IQ.
  • Actively contribute to the operations management team decision making forum to ensure robust cross team/discipline communication.
  • HR – Work with Day Team to ensure that the Night Team is always adequately resourced to meet demand and take an active role in the recruitment and interview process of new team members.
  • Communications – As a 24/7 business you will need to be able to effective communicate plans and procedures verbally to your own team, in effective documentation, and in transition meetings.
  • One on one Performance reviews – Our success is tied to our performance and you will be asked to provide one on one reviews including the analysis of trends, using data to make informed decisions and communicating outputs to members of the Night Team. Input into the ongoing development of the performance management system.
  • Quality Assurance – Monitoring all of our quality metrics and making the necessary operational changes to make sure they are constantly improving.
  • System SME – You are able to absorb information quickly and can learn our software quickly and disseminate across the company when called upon
  • Evolve the product – You will work with our development team to feed into strategy for product development and help shape our development roadmap.

Qualifications

  • Experience as a manager or working closely alongside management
  • Preference for a degree in Business Management or Economics
  • Strong analytical skills demonstrated in Excel , ideal candidates will be familiar with SQL
  • A proven track record of metric quantifiable success, ideal candidates will be able to demonstrate mastery of a plethora of software as well.
  • Not afraid to be on the ground and constantly on the go

Salary: £35k – £40k depending on experience

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Green Tomato Cars is not just another Private Hire company.  We are a friendly, innovative team passionate about being green and providing our customers with a fantastic customer experience.

We are one of the few London based Private Hire companies employing PAYE drivers as opposed to working simply with self-employed contractors – proof of our commitment to value our drivers as part of the Green Tomato ‘family’!

This year, we have expanded our fleet to include the Award Winning Toyota Mirai – the latest environmental friendly vehicle powered by Hydrogen and the only emissions is water. With around 25 of these vehicles currently on the road, we are looking to double our Mirai fleet by the end of this year.  To do this, we are recruiting PAYE drivers.

If you have a clean UK driving license, a PCO license and are interested to work with London’s number one environmental friendly Private Hire Company with a sturdy income as a PAYE company driver, please email a copy of your most recent CV to [email protected] to apply.

Who are we and what are we doing?

At Green Tomato Cars, our journey began in 2006 as London’s first private hire operator where we built our service around the Toyota Prius. Today, over 70% of all licensed minicabs in London are Toyota Prius.

We continue leading the way by providing Londoners with the most environmental friendly car service and we are on track to have the largest zero emissions fleet of vehicles by 2018.  Our clients book with us safe in the knowledge that we are working to be as green as possible without sacrificing fantastic customer service. Currently around 80% of our work is Account based (B2B) and we offer our customers cash and credit card account services where bookings are taken from our Green Tomato Cars online App.

Due to the high demand for our services, we are looking for dedicated individuals, who share our passion for excellence, to join us on our journey – to help drive Green Tomato Cars into the future.

What You Get

  • Annual PAYE of £24,000
  • Performance Bonus (up to additional £2,000 per annum)
  • 26 days paid Holidays plus Bank Holidays
  • Generous company benefits package; including Pension scheme, childcare vouchers, eye care, gym membership and Employee Assistance Programme
  • Brand new zero-emissions vehicle,
  • Company Insurance and Maintenance,
  • Fuel – paid Business Mileage
  • Good career prospects/progression & Training

What You Give

  • Excellent Customer Service
  • Loyalty and Cooperation
  • Commitment to be a Brand Ambassador
  • Working 10hrs 30mins shifts daily (1hr 15mins breaks within shift)
  • Shifts Start times:
    • Early morning (approx. 4am – 5am)
    • Mid-afternoon (approx. 3pm – 4pm)
  • Working 5 days out of 7 (2 weekend days every 3 weeks)

Requirements of role

  • Full, Valid UK Driving Licence (max 3 points)
  • PCO Licence (Must be able to provide valid PCO licence or proof of Application of PCO licence)
  • Excellent London driving experience
  • Excellent communications skills, fluent in English

Company Mission and Values

Ethical transport to meet the needs of customers that does not cost the earth

  • We deliver great customer service
  • We are ethical
  • We care about everything we do
  • We improve everyday

 

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What we are looking for – Why you?

Are you someone who thrives being responsible for customer service needs, by answering both incoming calls and emails from customers? We are looking for someone with the ability to deliver high quality service, on demand, for a vast array of reasons and tasks including but not limited to: transport bookings, address inquiries and questions, complaints handling, troubleshooting issues and various other information or queries. If you are able to accurately translate information via various avenues into our bespoke booking platform, we would love to hear from you to join our contact centre team.

Responsibilities

  • Answer calls and respond to emails
  • Handle customer inquiries, both via telephonically and email
  • Assist when requested to manage and resolve customer complaints
  • Provide customers with booking references and service information
  • Identify and escalate priority issues
  • Route calls to appropriate resource area
  • Be proactive when dealing with customer queries
  • Simultaneously entering data into the bespoke booking platform whilst talking to customers
  • Support newly recruited staff
  • Provide an excellent customer experience

Qualifications/Key Skills

  • Completed minimum of 4 days of training (internally arranged)
  • Customer Service experience, preferably in a call centre
  • Computer literate
  • Ability to work under pressure and remain calm
  • Highly accurate data entry skills

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Behind the scenes

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