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DATA PROTECTION, PRIVACY AND COOKIES

GTC is committed to protecting and respecting your privacy, and this section explains how GTC collects, stores and uses personal data.  Under the Data Protection Act 1998, GTC is the data controller.

1. Data Protection: Data types that GTC may collect and store are as follows:

1.1. Personal and company information that may be provided by the customer, via a telephone call, website or from the mobile platform, for booking and use of GTC services. This includes but is not limited to, the customer and/or passenger name, home/work addresses, telephone numbers, email addresses, and details of journeys you have taken with GTC including times and location data.

1.2. All correspondences and transactions may be recorded for future transactions between GTC and the customer.

1.3. Phone calls to GTC may be recorded for quality and training purposes. This includes but not limited to enquiries, bookings, complains and or sales/accounts information.

1.4. Website and booking platforms collect cookies to distinguish customers on the websites. The customer can block cookies by activating the setting on the browser.

1.5. The GTC booking app uses location-tracking technology. When you use one of our location enabled services, we may collect and process information about your actual location. The customer can turn off location services within the device, by doing so certain services may not be available.

1.6. The data is stored on secure servers with encrypted backups. All enquiries on data retention, requests for or removal of personal data must be sent to [email protected].

2 Privacy:

2.1. GTC will not disclose Customers personal information unless and only to the extent, and in such manner, as indicated in these terms and conditions, or as required by any law or regulatory body.

2.2. GTC uses the Customer’s personal information to provide the company’s services both internally and to the Customer. The Customer’s information may be used to inform the Customer of any changes or updates and generally where we reasonably believe that to contact you will enhance your experience of our service.

2.3. GTC will not disclose any personal information with other people or companies outside of our group of companies; however we may share aggregated and anonymised data of which the Customer’s data may form a part with third parties. GTC will take all steps necessary to ensure that the Customer’s data is treated securely and in accordance with this privacy policy.

2.4. All data is encrypted and stored on secure servers. All replications and backups are encrypted and secure.  Unfortunately, the transmission of information via the intranet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or our app; any transmission is at your own risk.

2.5. If you have already registered with GTC and would no longer like to receive updates or the promotional information as described in clause 7.4 above , just click on the unsubscribe link in the last email you have received.

2.6. For journeys paid for by credit card, you agree that GTC may carry out pre-authorisation checks on the credit card and in the event that such checks fail, GTC has the right not to provide you with the Services.

2.7. Cookies: Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our Website. By using the Website, you expressly agree to the use of cookies as described above.

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