our pledge to you
Although we always do our best, we know we're not perfect.
On the rare occasions that something doesn't go as smoothly as it should, we will try to make things right. And if it was our fault, we'll hold our hands up.
Our customer charter:
- We will answer the phone with a smile
- We will open the door for our passengers
- We will listen
- We will learn
- We will aim for perfection
- We will admit it when we make mistakes
- We will make things right
- We will continue to find ways to improve our customer experience
- We will always put green at the heart of what we do