you are currently in: UK other sites: USA

FAQs

This page is currently being updated - more FAQs will follow shortly

Absolutely! We pick up and drop off at all London airports on a daily basis. For collections, the driver comes into the terminal and waits for you at the arrivals barrier. More information about the exact pick-up points for each airport and terminal can be found on our pick-ups page (coming soon - update expected shortly).

It means that the car was cancelled within 30 minutes of the pick-up time and there is a minimum charge attached. The minimum charge can vary from account to account, but is the minimum cost for a single journey on your account.  Please see our extra charges page for more information

Call us on 020 85680022 or email lostproperty@greentomatocars.com.  Please include as much detail as possible about the item you have lost, along with information about your journey (job number, date, pick-up time, contact number of main passenger). If the item is not already with us, we will contact the driver to see if he/she has and we will arrange for it to be delivered to you. There may sometimes be a charge for returning lost property (the distance from where the driver is to where you are).  Whilst we know this is not ideal (we try to avoid it wherever possible), we hope you appreciate the costs we bear when a driver is unable to undertake other work whilst returning your item.

Like other car firms, we charge if you keep the car waiting over a certain period of time. This recompenses both the driver and us for the delay. However, unlike other car firms, we pay if we keep you waiting, thanks to our unique Time is Money policy (account holders only). For more information on Waiting Time charges, please see our extra charges page.

Please email accountsdepartment@greentomatocars.com with your account number, account name and the month of the invoice you are looking to. We will look to get back to you within 2 working days.