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extra charges

When making a booking with greentomatocars, you agree that the following extra charges may be incurred on top of the original fare.

waiting time

Like other car firms, we charge if you keep the car waiting over a certain period of time. This recompenses both the driver and us for the delay. However, unlike other car firms, we pay if we keep you waiting, thanks to our unique Time is Money policy (account holders only).

Waiting time charges

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    Hybrid Saloon
    35p per minute, £21 per hour

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    People Carrier
    50p per minute, £30 per hour

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    Executive Vehicle
    50p per minute, £30 per hour

Grace period

Standard pick-ups:  10 minutes grace.  This means that if you get into the car within the first 10 minutes of the booked time, then there is no waiting charge.  However, if you get into the car after (eg) 12 minutes, then the full (eg) 12 minutes are chargeable.

Airport pick-ups:  30 minutes grace.  This means that if you get into the car within the first 30 minutes of the booked time, then there is no waiting charge.  However, if you get into the car after (eg) 32 minutes, then the full (eg) 32 minutes are chargeable.

airport pick-ups

Flight tracking

For all airport pick-ups we require the flight number.  This enables us to track your flight and ensure your driver is in the airport at the right time to pick you up.  If the flight lands late, we will send the driver in at the actual flight arrival time, rather than the scheduled arrival time.  This helps to avoid extra waiting time charges.

The driver will be waiting at arrivals with a greentomato nameboard with your name on it and will accompany you to your vehicle.

Collection (eg) 30 minutes after landing

Many customers prefer to be collected a certain number of minutes after landing.  This allows you extra time to get through customs and collect your baggage before any waiting time or car park is charged.  

For example, if your flight lands at 11am and you request to be collected (eg) 30 minutes after landing, the driver will be waiting for you at arrivals from 1130am.  The grace waiting period then extends another 30 minutes after that, so as long as you are with your driver by 12pm there will be no waiting time charged.

Please feel free to request this at the point of booking.

Car parking

For all airport pick-ups, car parking is an additional cost.  This is because all drivers are obliged to park and come to arrivals to collect you. The parking charge is added at the end of the journey, and is charged at cost.

cancellation charges

Pick-up within London postcodes     

The car must be cancelled more than 30 minutes before the pick-up time or the minimum charge is applied* 

Pick-up outside London postcodes

The car must be cancelled before a driver is allocated to you. Depending on how far the pick up is from London this can be anything from 60 minutes up to a number of hours before the pick-up time. If the driver is already allocated to the job then the running mileage (distance that the car has travelled) from Central London will be charged.

Please note that waiting time applies to cancelled bookings if the car is cancelled after the pick-up time.

*The minimum charge can vary from account to account, but is the minimum cost for a single journey on your account.  Please contact clientrelations@greentomatocars.com for more information.

extra drops

There is a charge of £3 per extra drop, plus a charge for any extra mileage incurred

car parking

Only charged where it is unavoidable, and charged at cost.

baby seat

All baby seats are kept in our head office, so if a baby seat is required then the journey charge begins at our head office address. This means that if your journey is from (eg) Soho to Heathrow, it will be charged from our office (Brentford) to Soho, and from there to Heathrow. This is to fairly recompense the driver for the journey he needs to make to collect the seat.

soiling

Any soiling that requires the car to be taken out of service for cleaning will result in a charge of £50 or the cost of cleaning and time off the road, whichever is the greater. Average soiling charges are £100.

terms and conditions

For our full terms and conditions, please click here.