Sales & Account Inquiries
To set up an account you can register your details here or call our sales team: 020 7107 0779.
If you would like to discuss pricing options or receive information by email, our sales team can be contacted at Sales.*
General Questions, Feedback and Complaints
We hope that the service we have delivered to you is of the highest standard at all times, but if you have experienced something that has disappointed you we would like to know as soon as possible.
Please contact our customer care department with your booking reference, the date and time of your journey and the issue that has affected you and we will look into the matter.
Likewise if we have done something really well please let us know so that we can keep doing it.
Please find a number of common questions and answers to help you plan your journey
What do I do if want to drive for greentomatocars?
For more info on driving for us please visit Drive For Us.
I'm trying to register online but it's not sending me my password?
Please email your details to Client Relations and we can help get you set up.
How do I set up a new account?
You need to fill up the form, once we receive it we will have this set up with you within 2 business days.
Quick Fare Functionality
Rates are estimates and may vary at peak times. Rates provided include VAT and are calculated on a Cash or Credit Card payment option basis.
If I need to cancel my car, how much notice to I need to give?
All of our cancellation charges are listed here: Charges
What does cancelled on arrival (COA) mean?
It means that the car was cancelled within 30 minutes of the pick-up time and there is a minimum charge attached. The minimum charge can vary from account to account but is the minimum cost for a single journey on your account. Please see our extra Charges page for more information.
How much do you charge for waiting time?
Like other car firms, we charge if you keep the car waiting over a certain period of time. This recompenses both the driver and us for the delay. For more information on Waiting Time charges, please see our extra Charges page.
Time is Money Policy
Saving you Time & Money
Like other passenger car firms, we do have to charge if you keep the car waiting over a certain period of time. This recompenses both the driver and us for the delay. However, unlike other car firms, we know that time is precious to you and we pay if we keep you waiting, thanks to our unique Time is Money policy (account holders only). Plainly speaking, we will reduce your fare* for each minute our car runs late. For more information on Waiting Time charges, please see our CHARGES page.
You can request your Time is Money credit by email by going to the CONTACT US form on this page and simply sending us the following details:
- your 6 digit booking reference
- your name, pick up time & arrival time
How do I report lost property?
Call us on 020 85680022 or contact Lost Property. Please include as much detail as possible about the item you have lost, along with information about your journey (job number, date, pick-up time, contact number of main passenger). If the item is not already with us, we will contact the driver to see if he/she has and we will arrange for it to be delivered to you. There may sometimes be a charge for returning lost property (the distance from where the driver is to where you are). Whilst we know this is not ideal (we try to avoid it wherever possible), we hope you appreciate the costs we bear when a driver is unable to undertake other work whilst returning your item.
I didn't get an invoice, how can I get one?
Please email Invoices with your booking reference number and we can get an invoice sent across to you.
What are these 'extra charges'?
Extra charges are either parking or credit card handling fee. If you did not have either please contact Client relations
Do you do airport pickups?
We pick up and drop off at all London airports on a daily basis. For collections, the driver comes into the terminal and waits for you at the arrivals barrier. For any related information regarding waiting times and car park charges, please check the Charges page.